MSN PPC Advertising
Behavioral and Demographic Targeting: Killer
App. or Achilles' Heel?
by
Joel Walsh
Privacy advocates, bloggers, and many
people's own low tolerance level for creepiness
may damage not just the advertising program but
MSN itself.
MSN PPC Advertising Demographic &
Behavioral Targeting Features Overview
The coolest thing about the new MSN PPC
advertising network is that it will incorporate
demographic information and "behavioral
targeting"--at least that's what many bloggers
in the marketing field seem to think. MSN will
be the only search engine advertising program
that lets advertisers know roughly what
proportion of users who search on a particular
keyword are interested in certain market
segments, as well as those searchers'
demographic breakdown. For instance, MSN might
tell you that most of the searchers on the
keyword "monster truck rally" appear to be
women aged 50-65, and that they also generally
appear to be interested in auto racing and auto
parts, but are not more likely than other
searchers to buy an automobile online.
How will MSN know so much about searchers? Ah,
that's the interesting part... MSN has quietly
been assembling and sorting this information
for years in preparation for this venture. That
is, it uses cookies to track individual users'
web browsing at the MSN portal--just as every
other business website does. Presumably it will
also connect the data with information from
user profiles from MSN's .NET passport and
Hotmail, in order to determine searchers'
demographic information such as sex and
occupation.
Potential resistance to MSN's demographic and
behavioral marketing
Now, if you use the MSN Search, and you also
have a .NET passport and/or Hotmail account (as
you probably do, even if you've forgotten ever
signing up for it back in 1998 when you wanted
a free email address to sign up to read the New
York Times online), all your searches may be
matched up with your user information from your
.NET passport or Hotmail account--and will be,
even if the information is kept separate from
your personally identifying
information.
If you actually were honest on your
application to those services, that information
may include your address, average annual
income, personal interests, and a lot of other
juicy bits of information any self-respecting
marketer or voyeur would love to have. Even if
you weren't honest, at the very least it might
include the addresses of the people you have
exchanged emails with, your IM buddies, and
just which newsletters you've signed up for and
whice you're sending to the junk email
folder.
Future implications for search engine
advertising
Of course, Microsoft Corporation has such a
sterling reputation in the internet community
and the world at large that it will undoubtedly
be trusted implicitly with such a wealth of
information on every user. And most people have
absolutely no reason to care if their online
activity were associated with their real
identities, anyway.
True, it is widely believed that almost a
quarter of all web page views and a comparable
proportion of search engine searches involve
naughtynaughty pictures. But surely that's the
work of a small army of trench-coat-wearing
filth addicts who spend all day doing nothing
but feed their habit, and on multiple computers
simultaneously. Certainly not you, any of your
family members, or that guy in the shipping
department who wears a WWJD T-shirt to work
everyday and is always trying to convince
anyone in earshot that dinosaurs and the
radioactive dating of their fossils are yet
another figment of the degenerate left-wing
imagination.
So naturally, Microsoft has nothing to worry
about. Privacy advocates, bloggers, message
boards and chat rooms around the internet won't
be on fire with warnings not to use MSN search
unless you want a permanent record of your
doings attached to that Hotmail account you
deleted but that may not have really been
deleted. And no prosecutor will make headlines
by trying to introduce a defendant's MSN online
activity history as evidence into
court.
And so it naturally follows that we can all
forget about Overture and Google Adwords since
there's a new kid on the block who's so much
cooler.
Previous page:
Background of new MSN PPC
Advertising Network
If you're interested in reading further, one of
the most extensive discussions of MSN's new
advertising program is the
marketing blog of
Charlene Li at the Forrester
corporation. That blog is
representative of the rose-colored-glasses view
held by the big corporate marketing world.
Microsoft's press release
announcing the new MSN advertising
program is also worth reading if
you're that into this.
About the author
Joel Walsh is the head writer at
UpMarket, internet marketing services, online
copywriting services, & website content
provider focusing on small and
medium-sized businesses and those who serve
them.
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