The previous article
examined some of the basic ideas involved in
advertising. We looked at why a company may
want to advertise, the factors involved in
choosing a suitable venue and the costs and
time involved. We also explored some of the
practicalities to consider and how to research
your potential venue.
Once you've chosen
where you're going to advertise, the next
critical factor will be how well you know the
target audience. The more information that you
have to hand, the better you can tailor your
content around their needs and
expectations.
You need to make sure
that you speak in their language, try to give
them what they're already used to, or grab
their attention with something new. But be
warned, these are pushy and innovative times.
Whatever gimmick or spin you use to stand out
may well have been tried many times before, so
don't over-rely on it.
Like a good informative
web page, the ad needs to first of all catch
their attention, and compel them to click on
it.
There should be more
focus on the benefits of the software than the
features, and the ad should really push the
download or sale. It should also be as
compelling and striking as possible - not easy
when you're limited by a number of characters,
file size or space to work with!
Bear in mind that like
any strategy, your advertising will only be as
strong as its weakest link. Don't spend
thousands of dollars on good placement, only to
use some awful home-created banner that you
knocked together with Paint Shop Pro 4 three
years ago.
If graphic design is
not your strong point, then get a firm to
design some decent graphics for you. The same
goes with writing the ad copy. Most people can
write, but few are writers. Try to make sure
that someone with more than a
thesaurus-dictionary gift set writes your copy
for you.
Aside from the wording,
the basic market principles apply. Grab their
attention, tempt them, and compel them to act.
"50% discount" is eye catching, as is some form
of "only valid today" type of offer.
But when the potential
customer clicks on your ad, you're only half
way there. You now need to make sure that the
page they land on carries on the good work.
Realistically, many will click on the ad out of
idle curiosity, and very few (if any) will have
made up their minds to purchase
already.
You should therefore
use a separate landing page, as opposed to your
regular main website page. It should contain
the same information and use the same language,
tone and focus of the ad, but now you're not
restricted as to what you can do, or how much
space you have to work with. Here, you have all
the space you need to go all-out with the sales
drive.
On a technical level,
make sure that your landing page is not linked
from anywhere in your website, so as to ensure
that everyone coming to this page has been
driven there by the ad.
If you're sharing a
landing page, then at least make sure that you
use a unique referral string. To be able to
evaluate the success of the ad, it's critical
that you can distinguish these visitors from
the regular site visitors.
This brings us neatly
onto the subject of tracking, without which you
are effectively deaf, dumb and blind to the
effects of the ad. A unique landing page on
your website is ideal, and if possible, make
this point to a separate payment page as well.
You can also use cookies or referral strings in
order to sharpen the accuracy of the
tracking.
Usage of decent web log
analysis software should let you see how many
people came to the landing page, how long they
spent there, which links they then clicked on,
who downloaded from there, who purchased, and
perhaps even who came back to the website
later.
The analysis and
follow-up of the campaign is surprisingly often
completely overlooked. This is a great loss, as
in some respects this is one of the most
important stages of the whole
process.
When it comes to
gauging the level of generated sales and
registrations, you need to take into account
the final date of the ad, plus the full length
of the trial version and then add a little
extra time. Some may view the ad, click,
download the software, but may not install it
for a few days or even longer.
As an example, a
company may choose to run a series of ads in a
newsletter that is sent out from Monday to
Friday of a given week.
Some people may not
respond to the ad until the following weekend
(or later), and only then download your thirty
day trial. So we're already looking at 35 days
after the ad was first run, and that's assuming
that they install the software as soon as they
download it. Some people may even register
after the trial has elapsed. So don't go
writing it off as a failure on day two of your
advertising campaign.
To accurately evaluate
the success of the campaign, you need to go
back to your original goals.
If your primary goal
was to achieve a higher level of sales, then it
should be reasonably easy to see how many were
generated by the ad. As with everything related
to advertising, your data won't be 100%
accurate, but it should give you a good
idea.
If the primary goal was
increased exposure, then you should be looking
at how many people were exposed to the ad, how
many viewed the landing page content and
website, and perhaps even downloaded and
purchased the software.
At this point, there
are four possible scenarios.
(1) The ad appears to
be successful.
Your goals have been
achieved as a direct result of the ad, and more
advertising with this vendor may be considered
for the future. Even with this success, don't
rule out the fact that your figures can be
further improved, but don't forget that they
can worsen too.
You should also be
careful not to immediately engage in a
long-term contract with this vendor. Not only
because there are other advertising options out
there, but also because any ad has a certain
lifespan until it reaches its saturation point.
At the very least consider trying different
products, wording (or graphics) or even a
different type of offer or discount.
(2) The ad doesn't
appear to be successful.
There has been little
generated in terms of exposure or sales, and
you can't help but feel that the venture has
been a failure.
The first thing you
have to do is to try to determine the reason
for this.
It may be the product
itself, the ad copy, the ad, or perhaps the
targeting was off. It may even be as a result
of the ad placement, or the offer or discount
not being generous enough.
If the ad failed, it is
very important to ascertain exactly why. Don't
just dismiss it as a failure, or a "bad" place
to advertise, and don't be afraid to go back to
the vendor for feedback. If you explain that
you're interested in making this work, as
opposed to complaining that they didn't deliver
the results you expected, you'll usually get a
positive response. See what they can do to
help, after all, it's in their interests that
you walk away satisfied by your
experience.
(3) The ad appears to
break-even, but little more than
this.
Go back and read number
(2). Not being a success counts as a
failure.
(4) You're not sure
whether the ad was worthwhile or
not.
There has been some
response, but it's difficult to see whether it
was a worthwhile experience or not.
It's very important
that you get to the bottom of this. Go through
your statistics again, and filter through your
logs to see exactly what the visitors did,
where they clicked, and why they behaved as
they did.
It is extremely
important that at the end of the process, you
know whether it was worthwhile or not. Failure
to do so will result either in a wastage of
money or a wastage of opportunities.
It's all too easy to
throw money away on bad advertising. It's just
as easy to be scared-off by risks, or for that
matter throw potential opportunities away. Like
any form of marketing, there are no guarantees
that you'll achieve the results you hope for.
But by failing to try, you're absolutely
guaranteed never to reach them. The best you
can do is to prepare the ground and cover all
options as thoroughly as possible, take a deep
breath and then take the plunge. Be seen, be
sold.
Copyright 2005 Dave
Collins
About The
Author
Dave Collins is the CEO
of SharewarePromotions Ltd., a well established
UK-based company working with software and
shareware marketing activities, utilising all
aspects of the internet. http://www.sharewarepromotions.com
and http://www.davetalks.com
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